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Archived Meetings

2020 Meetings

Friday, February 7, 2020
To be held at: Weber's Inn, Ann Arbor
Registration 8:00am | Lecture 8:30am
"The Art of Giving Great Service"
Presented by Elnian Gilbert & Arianna Tellez

Continuing Education Credits: 6

Zingerman's has set the standard for great customer service in the specialty foods industry. This success comes from combining an innovative service philosophy with practical working systems. Zingerman's approach has been successfully applied in a wide variety of businesses and non-profits committed to improving the quality of their customer service. Participants will:

  • Understand how Zingerman's approach to customer service can be adapted to work at their practice.
  • Use new tools and techniques to supplement and reinforce in-house customer service improvement initiatives.
  • Document "Action Steps" to further the service culture in their practice.
  • Call upon a network of peers to help get past roadblocks.

Ms. Gilbert is an Ann Arbor native who started working in the service industry while still in high school. Her experiences range from retail to non-profit to higher education. Ms. Tellez brings her unique Zingerman's experience - having been both on the front line as well as a leader in the organization.

Friday, May 29, 2020
To be held at: Weber's Inn, Ann Arbor
Registration 8:00am | Lecture 8:30am
"A Gumbo of Oral Pathology - The Role of Acute care Prescribing in the Opioid Epidemic"
Presented by Kitrina Cordell, DDS, MS & Chad Brummett, MD

Continuing Education Credits: 6

Dr. Kitrina Cordell is Chair of Diagnostic Sciences and an Associate Professor of Oral and Maxillofacial Pathology at Louisiana State University Health Sciences Center School of Dentistry. Her DDS and MS in oral and maxillofacial pathology are from The Ohio State University. She is formerly faculty at the U of Michigan, and director of the Oral Pathology Biopsy Service. Active in the LSU Oral Pathology Biopsy Service, she also sees patients in the FDA. Published in peer-reviewed journals, she is a reviewer as well. She is a member of the North American Society of Head/Neck Pathology, a tripartite member of the ADA, a Fellow of the American Academy of Oral and Maxillofacial Pathology and a Diplomate of the American Board of Oral and Maxillofacial Pathology.

Dr. Brummett is an Associate Professor at the U of Michigan where he is the Director of Pain Research andthe Director of Clinical Anesthesia Research. He has more than 140 publications, including articles in top journals (JAMA, JAMA Surgery, Anesthesiology, and Annals of Surgery). He is Co-Director of the Michigan Opioid Prescribing Engagement Network, which aims to apply a preventative approach to the opioid epidemic in the US through appropriate prescribing after surgery, dentistry and emergency medicine.

Friday, October 9, 2020
To be held at: Weber's Inn, Ann Arbor
Registration 8:00am | Lecture 8:30am

"Optimizing Tooth Replacement via Multidisciplinary Therapy in the Digital Age"
Presented by Gustavo Avila-Ortiz, DDS, MS, PHD & Chris Barwacz, DDS, FAGD, FICD

Continuing Education Credits: 6

Dr. Gustavo Avila-Ortiz is a tenured Professor in Periodontics and department chair at the University of Iowa College of Dentistry. He completed his DDS and PhD training programs at the University of Granada, Spain, before attaining his MS in Periodontics at the University of Michigan School of Dentistry. From 2016 to 2018, he served as director of the Advanced Education Program in Periodontics. His research topics include the influence of local and systemic individual patient factors on healing dynamics following periodontal therapy, aswell as bone and soft tissue grafting, particularly in relation to therapeutic strategies for implant site development.

Dr. Christopher Barwacz is an Associate Professor with dual appointments in the Family Dentistry and the Craniofacial Clinical Research Program at The University of Iowa College of Dentistry. His DDS is from The University of Iowa College of Dentistry. He obtained his AEGD Certificate from Baylor College of Dentistry, Texas A&M, and completed an Implant Fellowship at The University of Iowa College of Dentistry. He is now the Implant Program Director in The Department of Family Dentistry. His clinical translational research funding is in oral implantology, related to transmucosal factors that optimize implant prosthetic and mucosal outcomes.

2021 Meeting Dates